Sadly, the stuck tape for me was a symptom of a larger issue with the drive itself. But, we have an HP LTO4 autoloader displaying an odd error on the LCD

incomp. medium

I tried everything via the hardware interface, but we knew a tape was stuck in there. So, I removed the drive unit and saw the tape.

Stuck LTO4 tape

Rather than just cutting into the mechanism, I found this video on youtube to at least try and extract the stuck LTO4 tape through the proper process.

I was able to extract the tape and found the post-it note jammed in the slot, but that wasn’t the ultimate issue that doomed the drive.

post-it note stuck in LTO drive

IMG_20160513_100151

The drive mechanism that grabs and guides the cartridge broke and was not able to be easily repaired.

Broken LTO4 drive

So, the drive was a loss, but hey, I was able to get the tape out. The video was absolutely key. Good luck to you.