Getting Symantec Backup 2010 R2 Agent on OS X 10.6

Symantec’s Backup Exec 2010 R2 just came out and it was a huge deal for us because we have an Xserve we have had to have on a different backup cycle because Symantec did not support it. So, when R2 was released with 10.6 support, we were eager to get it going. Only problem is, the Agent didn’t install.

After Anthony (works for me at Lick-Wilmerding) banged around on it for a while with Symantec Tech Support, there was still no resolution. We tested on my MacBook and it did install. It had to do with the kernel and 32 bit vs 64 bit. Symantec’s installrams install script checks for x86 and if it doesn’t find it, it kicks up a big ‘Not Supported’

installrams on os x 10.6 (64 bit)

So, one way we got around it was to boot the machine in 32-bit mode for the install. Get into a Terminal and then

# sudo systemsetup -setkernelbootarchitecture i386

sudo systemsetup -setkernelbootarchitecture i386

and reboot. Then re-try the agent install. It will run. After you get some confidence, in backups, etc. you can kick it back to 64 bit

# sudo systemsetup -setkernelbootarchitecture x86_64

sudo systemsetup -setkernelbootarchitecture x86_64

and reboot. The beremote process will run and you will see it as a backup option in your BE Job Creation screens.

DISCLAIMER: Messing around with system internals can cause all kind of bad stuff, so if you are not comfortable with it, there is probably a reason so don’t do it. Switching stuff like this can really do some crazy damage, so you are on your own and we just wanted to put it out there for those who are capable and willing to take the responsibility.