Firmware update via USB on Samsung Digital Signage DBE Series

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Ran into a tough issue with a Samsung Digital Signage unit that turned out to be quite a hassle. The unit was inconsistent on the wireless network and unable to reliably push content from MagicInfo. After numerous attempts to correct directly with the unit, I called tech support and eventually got through this solution. If you are having the some inconsistency with a DBE series unit, be sure to go into the Menu/Support and get the latest firmware. The issue with the unit we purchased was that the unit was too many versions behind the current firmware, so it wouldn’t perform an over the air update.

Here is the manual way to accomplish the update. My unit model was a DB55E and my version was 1014.

  1. Check the version via the remote control from Menu/Support/Update and try to play the other the air update. If it is too many versions behind current, it will come back that you have the latest update. This would be incorrect.
  2. If the update went well, you can stop here. If it didn’t, download this file. I am posting this because it was oddly difficult to obtain. It’s ~700megs.
  3. Unzip that zip and put the contents of the unzipped folder on a USB memory stick.
  4. Make sure to name the folder “T-GFSLE2AKUC” only and it should reside on the root level of the memory stick.
  5. Connect it to the display USB port.
  6. Run the update via the menu again, but this time you will be prompted if you want to search the USB storage. You do.
  7. Let the screen run the update all the way through. It will take a few minutes then bring it back to the source search and or static snow.
  8. Go back into Menu / Setup and confirm the update ran.

YMMV but hope this helps you without consuming the time it took me to get to a solution.

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4 Replies to “Firmware update via USB on Samsung Digital Signage DBE Series”

  1. Hello,
    I am encountering a similar issue, with several screens unable to reach the net consistently. Did you have difficulties to reach the net globally, or magicInfo only ?
    How did you manage to obtain a firmware version ?
    Thanks and best regards,

  2. Yes, if the firmware is too old on the unit, it can’t upgrade itself. I got this fw via support and a very unusual path, server, etc. so that is why I wanted to post it for people. Connectivity prior to playing this upgrade if you are on very old fw is not usable and very very inconsistent with magicinfo.

    1. So this is good or bad? I am unsure. Hope it was helpful in some way. I got an older unit, so old that it needed to get a manual update to even get close to being update-able.

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